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Please click title for an abstract and the full article. |
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Manufacturing and Service Operations Management (MSOM) Vol 8, No 2 (Spring 2006), pp 136–148. |
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MSOM Best Paper Award Finalist in 2009. |
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Operations Research Vol 55, No 3 (May–June 2007), pp 490–502. |
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Naval Research Logistics Vol 56, No 1 (February 2009), pp 57–73. |
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Service Chain Management: Technology Innovation for the Service Business, Christos Voudouris, Gilbert Owusu,
Raphael Dorne, David Lesaint (Editors), Springer 2008, pp 109–124. |
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SAP Insight No 50-091-185 (August 2008 – SAP Solution Briefs format) |
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European Journal of Operational Research Vol 204, Issue 3 (August 2010), pp 505–512. |
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The Handbook of Technology Management, Volume II. Edited by Hossein Bidgoli. John Wiley & Sons, Hoboken, New Jersey, 2010. |
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Service Parts Management: Demand Forecasting and Inventory Control. Edited by Nezih Altay and Lewis A. Litteral. Springer 2010. |
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