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Sebastian Burgarth, Joern Meissner, Hongyan Li
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| Abstract |
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To improve the quality of their customers’ processes, outsourcing providers need to leverage various measures,
including proven process-change methodologies, people skills, and technology. While the impact of process optimization and people skills
on quality is generally clear to both BPO customers and providers, the impact of technology is often not fully understood and thus tends
to be underutilized. |
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| Keywords |
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BPO, Quality, Business Process Outsourcing, Technology, SAP
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| Publication |
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SAP Insight No 50-091-185 (August 2008 – SAP Solution Briefs format) |
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| Download |
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www.meiss.com/download/BPO-Burgarth-Meissner-Li.pdf
(752 kb) |
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| Reference |
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BibTeX,
Plain Text |
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